FAQ- HELP
* I can not access to website, why?
- There are some reasons that you can not log-in website.
Either you account is expired, entering user + password incorrectly ( case
sensitive) or your account has canceled by XuanTinh.com because you had shared
your account with others. Please contact
xuantinh1010@gmail.com for more details.
* How do I pay for VIP member?
- There
are few methods payment available on our site such as ACH ( pay by personal
check account ), credit card such as Discover, JBC, ACH, Visa, Mastercard. you
will instantly get username/password right after you sign-up and approve by our
third party payment service.
* Why I paid for the VIP member but I did NOT get account?
- Normally, we send account to member via email they have provided along with
paypal account within 24hrs, but sometimes it could take little longer than that
because lot of fraud paypal account being used to purchase our service. We need
to have some time to verify the account before issue that account out to
members.
* Why I can NOT watch movie after downloaded?
- First, your computer system does not have decode software to watch movies. You
need to have some code installs to play the movies such as Divx, RealPlayer,
windows media ... you can find those software on the main page of the site or
can download from here:
1-
www.DivX.com
2-
www.realplayerweb.com
3- www.microsoft.com
Some standard format media associate with player such as:
1- File with WMV extension ( 0001.wmv) is required windows media player.
2- File with RAM extension (0001.RAM) is required Real Player to play.
3- File with AVI estension (0001.AVI) is required windows media and add
on DivX
- Second, you computer windows media may not up-to-date, refer to
Microsoft.com to update service pack if needed.